🧵 1. Are your products made to order?
Yes! Every Cozy Stitchwear item is made to order and carefully embroidered with love. Please allow 3–5 business days for us to process and craft your item before shipping.
🌎 2. Do you ship internationally?
Absolutely. We ship to the US, Canada, UK, EU, and Australia. Shipping fees and delivery times vary by destination. You’ll see the exact rate at checkout.
📦 3. How long does shipping take?
Estimated delivery times (after processing):
-
US: 5–10 business days
-
Canada / EU: 7–14 business days
-
UK / Australia: 10–20 business days
Delays may occur due to customs or high season.
💳 4. What payment methods do you accept?
We accept major payment methods including:
-
Visa
-
MasterCard
-
PayPal
-
Apple Pay
-
Google Pay
All transactions are secure and encrypted.
🔄 5. Can I return or exchange my order?
Yes, returns are accepted within 14 days of delivery for eligible, unused items.
Please note: custom or personalized items are non-returnable.
See our full Return Policy for details.
✂️ 6. Can I customize my order?
We offer limited personalization on select products. If you’re interested in adding a name, pet portrait, or custom detail, please email us at support@cozystitchwear.com before placing your order.
❌ 7. What if I received the wrong or damaged item?
We're so sorry! Please contact us within 7 days of delivery with your order number and photos. We’ll make it right with a free replacement or full refund.
🧼 8. How should I care for my embroidered apparel?
To keep your embroidered item looking fresh:
-
Turn inside out before washing
-
Machine wash cold, gentle cycle
-
Hang dry or tumble dry low
-
Do not bleach or iron directly on embroidery
✉️ 9. Can I track my order?
Yes! A tracking number will be sent to your email once your package ships. If you didn’t receive one, check your spam folder or contact us.
🕒 10. Can I cancel or change my order?
Because all items are made to order, we accept changes or cancellations within 12 hours of purchase. After that, your order may already be in production.
💌 Still have questions?
Reach out to us anytime at support@cozystitchwear.com. We’re happy to help!